Last Updated: July 2025
At Feedflare (www.feedflare.co.uk), we’re dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our site, use our services (like social media design, blog writing, and SEO), or otherwise interact with us.
By using Feedflare’s services, you agree to the practices described in this policy.
1. Information We Collect
We gather different types of information to provide and improve our services for you.
1.1 Information You Give Us Directly:
This includes details you provide voluntarily, such as when you:
- Sign up for a Feedflare account or subscription.
- Fill out onboarding forms or surveys.
- Communicate with us via email, chat, or support.
- Provide briefs, feedback, or content for your projects.
- Make payments for our services.
- Participate in promotions or offer testimonials.
The personal information we might collect includes:
- Contact Information: Your name, email address, phone number, and company name.
- Payment Information: Billing address and credit card details (processed securely by third-party providers; we don’t store full card numbers).
- Business Details: Information about your business, industry, target audience, brand guidelines, and marketing goals relevant to our services.
- Login Details: Your username and password for your Feedflare client portal.
- Content & Feedback: Any text or images you provide, or feedback you offer on deliverables like social media posts, blog drafts, or SEO reports.
1.2 Information We Collect Automatically (Usage Data & Cookies):
When you use our website, we may automatically collect certain data:
- Usage Data: Details on how you access and use our service, such as your IP address, browser type, pages you visit, time spent on pages, unique device identifiers, and other diagnostic information.
- Cookies and Tracking Technologies: We use cookies (small data files with unique identifiers) and similar technologies like beacons and tags to track activity on our service. You can set your browser to decline all cookies or notify you when one is being sent, but refusing cookies might limit your ability to use some parts of our service.
2. How We Use Your Information
Feedflare uses the information we collect for various purposes, mainly to:
- Operate, provide, and maintain our services.
- Process your subscriptions and payments.
- Communicate with you, including sending service updates, invoices, and support messages.
- Fulfill our commitments to you by creating and delivering social media content, blog articles, and SEO strategies.
- Tailor your experience and enhance our service offerings.
- Analyze usage patterns to improve our services and user experience.
- Detect, prevent, and address technical issues or fraudulent activities.
- Comply with legal obligations and enforce our Terms & Conditions.
- For internal business functions like data analysis, auditing, and research.
- To request reviews or testimonials.
3. Legal Grounds for Processing Your Data (GDPR)
We process your personal data based on these legal foundations:
- Contractual Necessity: To perform our agreement with you (e.g., delivering subscription services, processing payments).
- Legitimate Interests: When necessary for our legitimate business interests (or those of a third party) and where your rights don’t override these interests (e.g., service improvement, fraud prevention, direct marketing).
- Consent: When you’ve given us clear permission to process your data for a specific purpose (e.g., certain marketing communications). You can withdraw this consent at any time.
- Legal Obligation: When we need to comply with a legal or regulatory requirement.
4. How We Share Your Information
We may share your personal data with third parties in these situations:
- Service Providers: We work with trusted third-party companies and individuals to help us operate our service, process payments, provide customer support, and analyze how our service is used. These parties only access your data to perform tasks for us and are required to keep it confidential and use it only for those specific purposes.
- With Your Consent: We’ll share your information if you give us explicit permission.
- Business Changes: If Feedflare is involved in a merger, acquisition, or sale of assets, your personal data might be transferred. We’ll notify you before your data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your personal data if we believe it’s necessary to:
- Comply with a legal obligation (like a court order).
- Protect the rights or property of Feedflare.
- Investigate potential misconduct related to our service.
- Ensure the safety of our service users or the public.
- Protect against legal liability.
- Affiliates: We might share your information with our affiliated companies, requiring them to adhere to this Privacy Policy. This includes our parent company, subsidiaries, or other companies under common control.
5. Data Security
The security of your data is incredibly important to us. We implement various security measures—physical, technical, and administrative—to protect your personal data from unauthorized access, use, alteration, and disclosure. However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
6. Data Retention
Feedflare will keep your personal data only as long as necessary for the purposes outlined in this Privacy Policy. We’ll retain and use your data as needed to meet our legal obligations (e.g., tax laws), resolve disputes, and enforce our agreements.
We also keep Usage Data for internal analysis for a shorter period, unless it’s used to enhance security, improve service functionality, or we’re legally required to keep it longer.
7. Your Data Protection Rights (GDPR)
If you live in the European Economic Area (EEA) or the UK, you have specific data protection rights. Feedflare aims to help you correct, amend, delete, or limit the use of your personal data.
Your rights include:
- Access: Request copies of your personal data.
- Rectification: Ask us to correct or complete any information you believe is inaccurate or incomplete.
- Erasure (“Right to be Forgotten”): Request that we delete your personal data under certain conditions.
- Restriction of Processing: Ask us to restrict how we process your personal data under certain conditions.
- Objection to Processing: Object to our processing of your personal data under certain conditions.
- Data Portability: Request that we transfer the data we’ve collected to another organization or directly to you under certain conditions.
- Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details in the “Contact Us” section. We may ask you to verify your identity before responding.
You also have the right to lodge a complaint with a Data Protection Authority about our data collection and use. For the UK, this is the Information Commissioner’s Office (ICO).
8. International Data Transfers
Your information, including personal data, may be transferred to and stored on computers located outside your state, province, country, or governmental jurisdiction, where data protection laws might differ.
If you are outside the UK and provide us with information, please know that we transfer and process this data, including personal data, in the United Kingdom, as Feedflare operates predominantly from the UK.
By agreeing to this Privacy Policy and submitting your information, you consent to such transfer. Feedflare will take all reasonable steps to ensure your data is handled securely and in line with this Privacy Policy. No transfer of your personal data will occur to an organization or country unless adequate controls are in place, including for data security. Where required, we will implement appropriate safeguards for these transfers according to legal requirements.
9. Children’s Privacy
Our service is not intended for anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and realize your child has provided us with personal data, please contact us. If we discover we’ve collected personal data from children without parental consent verification, we will take steps to remove that information from our servers.
10. Links to Other Websites
Our service may contain links to other websites not operated by us. Clicking on a third-party link will direct you to that site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
We may update our Privacy Policy periodically. We’ll inform you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You should review this Privacy Policy regularly for changes. Changes become effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, please reach out to us:
