At Feedflare, www.feedflare.co.uk, our aim is to deliver outstanding creative content for your social media, blog, and SEO needs. It’s essential to clearly outline our refund policy, as detailed below.

Core Principles

By initiating your service with Feedflare, you acknowledge and accept our refund policy, stating that all services are unequivocally non-refundable. This stance is due to the inherent nature of our offerings: they are personalized digital creations, whether social media designs, blog content, or SEO strategies, and involve substantial manual effort, making them impossible to “return.” We operate as a streamlined, cost-effective subscription for creative services, offering you the flexibility to cancel on a month-to-month basis, rather than acting as a full-service agency.

While we strive for your absolute satisfaction, this is not a “pay only if completely delighted” type of service. Your payment covers the creation of specific deliverables based on your provided brief, ongoing feedback, and any requested revisions. We do not guarantee specific satisfaction levels, marketing outcomes, growth metrics, or audience engagement. However, we are always happy to implement the revisions you request.

Our service functions on a subscription model, meaning we allocate dedicated team resources to be available for your content updates and strategic work immediately upon purchase. Therefore, failure to utilize the service will not qualify for a full or partial refund.

Regarding Deliverables

Should you find yourself unsatisfied with the creative deliverables provided (e.g., social media posts, blog articles, SEO reports), we do not offer refunds. Instead, we are fully committed to making any necessary revisions to meet your expectations. Once deliverables receive your approval, they are considered final, and no further revisions for that specific batch will be accommodated.

Cancelling Your Subscription

You maintain full control over your subscription and can cancel at any time directly within your Client Portal by selecting ‘manage subscription’ under your order details. Please note that prorated refunds are not issued for early cancellations. If your account is charged because you overlooked cancelling in time, we cannot offer a refund, as our creative process for your next round of content or strategic work will have already commenced.

Subscription Renewal

All Feedflare services are established as recurring subscriptions, meaning your chosen payment method will be automatically charged each month. Once a subscription has been renewed, it cannot be refunded under any circumstances. The client is then obligated to accept all content or work due for that period, provided client behavior remains appropriate and fair.

Expected Results

While high-quality content and SEO strategies are vital components of business success, they are only one piece of a larger strategy. We cannot guarantee any specific results or outcomes, such as increased traffic, higher rankings, or conversions. As a creative and strategic service provider, final approval rests with you, and numerous external factors influencing results (e.g., market changes, algorithm updates, client implementation) are beyond our control. Your payment is for the dedicated time our team spends crafting creative deliverables and strategic insights based on your brief and feedback.

Onboarding & Initial Sign-Up

• Non-completion of the onboarding questionnaire does not qualify for a refund. However, we may offer the option to convert your payment into credits that can be used for other Feedflare services.
• Refund requests submitted immediately after completing the questionnaire are not eligible for a refund, as our production process begins promptly. Depending on the exact timing, we might be able to convert your payment into service credits if preferred.

Technical Support & Issues

Your payment primarily covers the creation of social media content, blog articles, and SEO strategies. While certain aspects like social media posting or potential assistance with blog publishing are offered as complimentary, value-added features, no refunds will be provided for any issues related to these technical aspects. Nevertheless, our team will make every effort to assist you in resolving any technical challenges you encounter.

• Problems connecting your social media accounts within our scheduling platform do not qualify for refunds. If such issues persist, we advise clients to download their content and post it manually.
• We cannot publish approved social media content until at least one social media account has been successfully linked to our scheduling platform.
• If your social media account is disabled, or if posts for certain sensitive industries (e.g., weight loss, cannabis) are removed by the platform, Feedflare will not be held responsible, nor will refunds be offered. You are responsible for approving all content before publication.
• You are compensating us for the creative and strategic deliverables (content creation, SEO analysis), not solely for publishing or direct implementation. Therefore, if for any reason we are unable to schedule/post content to your accounts or directly implement SEO changes on your site, it doesn’t warrant a refund.
• Ultimately, you are responsible for monitoring your platforms (social media, website) and ensuring your connections are working and that our posts/changes are being published or implemented as intended. Posts that failed to publish due to account disconnects or similar issues don’t warrant a refund, though we can reschedule such posts once the issue is resolved, or you may post/implement manually.

Addressing Mistakes

We uphold a rigorous ‘zero errors’ objective and employ multiple quality assurance checkpoints. However, occasional mistakes can occur. It is crucial for clients to thoroughly review and approve all content and strategies, as refunds are not issued for errors like typos, inaccurate information within deliverables, or timing discrepancies with posts or SEO implementations.

• We do not issue refunds for typos, incorrect information in deliverables, or similar inaccuracies across any service.
• No refunds are provided if a social media post is published on a different date than intended.
• If a social media post cannot be published because its intended date has passed, no refund will be issued; however, we can create a new replacement post.

Delays in Service

• Delayed communications from the client can lead to various problems, and we will not issue refunds for delays directly attributable to the client.
• Any delays caused by Feedflare do not warrant a refund, but we can adjust your billing date to compensate for the lost time.
• Delays originating from the client’s side will not result in a billing date adjustment or any refunds.
• If 25 days elapse after sign-up without the onboarding questionnaire being submitted, we will proceed to create initial deliverables (unless otherwise specified) based on our own research, and no revisions will be permitted for that specific batch of content.
• If we do not receive feedback or approvals by the time your next monthly charge is due, we will begin developing the subsequent month’s content or strategic work. This ensures we continue to provide the service you’ve paid for, ready for your use when you’re prepared. If more than 30 days have passed since we sent deliverables for your approval, you can no longer request revisions for that specific batch.

Reseller Agreements

If your client fails to make payments to you, Feedflare will not issue a refund for the services we have already rendered to you.

Credit Card Disputes

You explicitly agree not to dispute your payment for any reasons covered by our terms and conditions and this refund policy.

• In the event of a credit card dispute, all deliverables (including published content, blog posts, and SEO reports) that we have provided throughout the entire duration of your subscription will be instantly and automatically deleted by our system, and this action cannot be reversed.
• Disputes immediately halt all active credits, communication, and ongoing account work.
• Should you prevail in a dispute despite it being in clear violation of our terms and refund policy (due to your bank’s decision), we will issue an invoice for the disputed amount, including any fees we incurred. Payment will be due immediately upon receipt. Failure to pay this invoice will result in your account being referred to collections and reported to all three major credit bureaus.

Blackmail & Threats

We maintain a strict zero-tolerance policy against any attempts to circumvent our refund policy through blackmail, such as threats of credit card disputes or negative online reviews in exchange for refunds, especially when we have fulfilled our part of the agreement.

• Many review platforms have explicit policies against using reviews as a form of blackmail or threats. They may remove unjust reviews or ban users who violate their guidelines.
• Escalation of such behavior may lead to legal action, as blackmail and extortion are serious criminal offenses. We reserve the right to seek civil remedies for any damaging negative reviews that are demonstrably linked to demands for refunds.

We value your understanding and cooperation with these policies, which are designed to maintain a fair, transparent, and high-quality service relationship.